As part of your apprenticeship, you’ll be embedded into a fully operational reception / sales and administration department where you will work closely with experienced
colleagues to learn and develop the specific customer service standards. You’ll develop an excellent understanding of what great customer service requires and be able to demonstrate these skills against nationally-recognised standards.
At Everyone Active you will work towards your Customer Service Practioner L2 Apprenticeship qualification over the course of 15 months.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.
Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised
Customer Service qualification along with developing customer interaction skills.
We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.
Across the 15-month apprenticeship you will cover:
● Understanding our products and services
● Working as part of a team
● Dealing with customer conflict and Challenge
● Influencing skills
We need a receptionist who will…
● Be passionate about promoting our products
● Be able to work under your own initiative and work as part of a team
● Have an enthusiastic can-do attitude and friendly personality
● Be confident in using computers
● Experienced in customer service, being the first points of contact, its’ key you can provide a professional service to all our customers
You will be required to workdays, evenings, and weekends. Full training will be given on the centre’s systems.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.
Desired Skills
Polite and professional communication style.
Personal qualities
● Be passionate about promoting our products
● Be able to work under your own initiative and work as part of a team
● Have an enthusiastic can-do attitude and friendly personality
Qualifications required
No previous qualifications required.
Future prospects
This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Employer
(SLM) - Sunderland Aquatic Centre and Wellness Centre - Sunderland
Visit employer websiteAddress
Stadium Park
Tyne and Wear
Sunderland
SR5 1SU
The map below displays the employer’s location, please check travel times before applying.