At the Stratford Health Centre - The Forest Practice, you will be working towards the Business Administration Apprenticeship Level 3, over the duration of 18 months, alongside your daily roles and responsibilities.
You will have a variety of daily roles and responsibilities across four main areas; Reception, Appointment Management, Prescription Management and General Administration.
Reception;
- Greet Patients politely and ensure the appointment system is run efficiently
- Ensure Patients are kept informed appropriately if a GP is running late or has been called out
- Register new Patients and book in for an NHS health-check if required
- Be confident where emergency equipment and drugs are located within the building
- Ensure all noticeboards and communication contains relevant information and are kept up to date
Appointment Management;
- Be confident with the EMIS system in booking appointments and understand availability of GP's, Nurses and Healthcare Assistants
- Follow up appointment bookings with review, and follow up with any system messages advising of additional services/ reviews that should be offered to the Patient
- Ensure sufficient appointments are blocked off for 'Urgent' scenarios and Telephone Consultations as required by the Practice
Prescription Management;
- Ensure Prescription Requests are handled effectively in line with our Practice policy
- Generate electronic prescriptions and repeat prescriptions as required
- Make regular checks of prescriptions to be collected and follow up appropriately
General Administration;
- Ensure all relevant Patient interaction is appropriately and accurately recorded on the Patient's electronic file as it occurs
- Ensure paper records are kept accurately, tidy and are easily retrievable
- Handle deductions effectively ensuring relevant medical records are transferred appropriately to the receiving Practice
- Maintain a clean, tidy and safe working environments at all times
This is not an exhaustive list of duties, there will be additional tasks to perform within your skill set from time to time.
Please note that this role will involve working across both of our practices, Stratford Health Centre and The Forest Practice.
Desired Skills
- High levels of confidentiality and knowledge of GDPR - Commit to delivering the 'SMILE Service' pledge in al Patient interactions - Remain professional and act with integrity at all times - Be eager to learn
Personal qualities
- Empathetic
- Trustworthy
- The ability to build relationships with colleagues and Patients
Qualifications required
No qualifications required!
Future prospects
Ongoing training and development.
Training to be delivered
Business Administrator Apprenticeship Level 3
Functional Skills in Maths and English
Employer
Startford Health Centre - The Forest Practice
Visit employer websiteAddress
121-123 The Grove
Greater London
London
E15 1EN
The map below displays the employer’s location, please check travel times before applying.