Customer Service Advisor Apprentice - Northwich

The Hut Group is a fast-moving, global technology business that specialises in taking brands direct to consumers.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Being Part of THG Orbit:

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate.

As a Customer Service Advisor, you'll be the first point of contact for our valued customers, assisting with a wide range of inquiries - from product advice to resolving order issues. You’ll engage with customers across various communication channels, including Live Chat, Phone, Email, and Social Media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you'll receive, helping you master what it takes to provide exceptional service. In addition, you'll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience our products first-hand.

Key Responsibilities:
● Provide expert support and advice to customers across multiple channels.
● Resolve product and order queries efficiently and professionally.
● Collaborate with team members and different departments to enhance overall customer experience.
● Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Apprenticeship Opportunity: In addition to your day-to-day role, you’ll be working towards a Level 3 qualification in Customer Service. You’ll have dedicated time during working hours to focus on your apprenticeship, taking ownership of your development while gaining valuable, hands-on experience in the field.

What's included?
● Dedicated apprenticeship coach and support from your managers.
● 6 hours off the job learning and dedicated time each week to focus on your apprenticeship.
● 12-18 month development programme throughout THG journey.
● Fun work events throughout the year.
● Apprentice event days.
● Free lunches for all apprentices.
● A Level 3 Qualification in Customer Service.

Benefits:
● Staff discounts on THG brands and Hale Country Club
● Employee Saving Scheme
● Onsite medical treatment including in house Doctor, physio and mental health first aid and wellness support.
● Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities
● Private Pension Scheme
● 25 days annual leave
● Buy back your time scheme
● Birthday leave
● 2 days of volunteer leave
● Free parking
● Tech Scheme
● Localised engagement activities. Eg, Netball/Football tournaments

Desired Skills

• Communication skills • Listening skills • Target driven • Decision making • Empathy skills • Working in a fast-paced environment • Can do attitude

Personal qualities

● Empathetic
● Confidence
● Patience
● Adaptability
● Taking responsibility/Ownership
● Good communication
● Time management

Qualifications required

Maths and English GCSE Grade C/Level 4 or above.

Future prospects

Progression routes available – Into leadership within Customer Service or into other areas of the wider business.

Training to be delivered

Customer Service Specialist Apprenticeship L3 including Functional Skills in Maths and English

Employer

THG - Meridian House (CX)

Address

Meridian House

Cheshire

Northwich

CW9 7RA

The map below displays the employer’s location, please check travel times before applying.