The Leisure Team Member – Apprentice role is an ideal opportunity to work, learn and develop your career within GLL. You will be working towards the Leisure Team Member Level 2 Apprenticeship, over the duration of 18 months, alongside your daily roles and responsibilities.
Customer Experience.
- Understanding the services and products on offer to assist with customer questions and queries
- Supporting different types of customers with different needs
- Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
- Support the centre to deliver swimming lessons where required (qualification dependant)
- Sharing knowledge with customers on the role exercise plays in health and wellbeing
- Conducting customers’ gym inductions and health screening where required (qualifications dependant)
- Planning and delivering exercise sessions to meet customers’ health and fitness goals
People Experience
- Supporting GLL’s visions and values
- Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
- Ensure all training and qualification deadlines are met in agreement with your tutor and manger
- Achieve and maintain all necessary qualifications including ongoing CPD training
- Keep up-to-date with trends and developments in the leisure industry
Business Performance
- Have a understanding of GLL and its position in the Health & Fitness Industry
- Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
Operations Performance and risk management
- Support the centre to open and close the building
- Supervising and lifeguarding customers in swimming pools
- Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
- Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development
- Demonstrates and lives GLL People with Purpose values
- Personally demonstrates equality, inclusion and diversity in their behaviours and actions
- You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
o National Pool Lifeguard Qualification (NPLQ)
o First Aid at Work (Level 3)
o STA Award in Teaching Swimming
o STA Certificate in Teaching Swimming
o Level 2 Gym Instructor
- Attend all monthly workshops and progress meetings as per your apprenticeship standard
- Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance
- Develops skills through shared learning and peer learning community.
- Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.
- Keeps abreast of trends and developments within the leisure, health and fitness industry.
- Ensures continuous society membership and professional body association
In line with the specific requirements of our service provision, which include female-only sessions and the demographics of the local community we serve, we are currently seeking a female apprentice to join the team.
Desired Skills
- Be a competent swimmer & be able to successfully complete a swim test - Have the confidence and ability to engage with customers in a friendly and professional manner
Personal qualities
- Friendly, Helpful and able to speak to people in a professional manner
- A keen interest in Health & Fitness as well as being a regular gym user would be useful
- Knowledge/ Experience of sports coaching
- Self Motivated and able to work to deadlines
Qualifications required
None required!
Future prospects
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.
Training to be delivered
Leisure Team Member Apprenticeship L2 including Functional Skills in Maths and English
Employer
GLL - Morden Leisure Centre
Visit employer websiteAddress
Morden Leisure Centre
Greater London
Merton
SM4 5HE
The map below displays the employer’s location, please check travel times before applying.