We are looking to recruit an IT Service Desk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Technician Apprentice your main roles and responsibilities will include:
● Becoming a valued part of the IT Support team.
● Learning how to provide technical support to marketing channels and activities.
● Assisting in customer projects and support activities as skills allow.
● Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
● Helping the existing staff, and the other sub-contractors we partner with, to deliver IT support services to our clients.
● Providing help and advice to customers using the company’s products & services
● Efficiently managing the tickets on the ITSM toolset
● Communicating courteously at all times with clients by telephone, email and face to face
● Investigating and solving customer problems on first point of contact where necessary and escalating where needed
● Learning from experienced technicians in order to improve knowledge and skills within IT support, including shadowing other members of the Service Desk.
Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.
Desired Skills
• Basic experience with Microsoft products. • General IT knowledge
Personal qualities
● Team player
● Positive attitude
● Confident when making/receiving phone calls.
Qualifications required
Grade C/4 in both English and Maths and a related IT qualification
Future prospects
Possible full-time role at the end of the apprenticeship. NAK have a history of employing graduate apprentices in to FT roles.
Training to be delivered
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
While over the years the services we offer have evolved and expanded, our fundamental principle in the way we operate remains the same. It is this approach that has enabled us to work with some fantastic clients and build long lasting partnerships in which we can make a difference.
Employer
NAK Consulting
Visit employer websiteAddress
Pavillion Drive
Northamptonshire
Northampton
NN4 7YE
The map below displays the employer’s location, please check travel times before applying.