We are looking for an IT Operations Apprentice to support our IT & Information function, which sits within our Operations department. This is an exciting opportunity for someone who is curious, eager to learn, and ready to thrive in a fast-moving environment. You will gain hands-on experience across IT support, AI support, and operational processes, working with a dynamic team to help drive our business forward.
We are looking for someone who:
● Is enthusiastic about technology and operations
● Has a proactive approach to problem-solving
● Is keen to learn new skills and develop professionally
● Communicates clearly and works well in a team
● Is organised and able to prioritise tasks in a busy environment
You will be involved in:
● Providing first-line IT support to staff and end-users
● Assisting with troubleshooting hardware and software issues
● Supporting the deployment and maintenance of IT systems and devices
● Helping with the setup and monitoring of AI tools and solutions
● Assisting in operational processes such as asset management, documentation, and workflow optimisation
● Participating in IT and operations projects as required
● Maintaining accurate records of support requests and resolutions
● Ensuring compliance with IT policies and procedures
Key responsibilities:
IT support:
● Respond to staff queries and resolve basic technical issues
● Set up and configure new devices for staff
● Support software installations and updates
● Support with IT & Information Security audits
● Help maintain IT asset inventory
AI support:
● Assist with the implementation and monitoring of AI tools
● Provide basic support for AI-driven applications
● Document user feedback
Operations support:
● Support operational process improvements
● Assist with documentation and reporting
Desired Skills
• Familiarity with Microsoft Office 365 or SharePoint • Awareness of information / cyber security best practices • Interest in AI and automation technologies
Personal qualities
● Strong interest in IT and technology
● Good communication and interpersonal skills
● Willingness to learn and adapt
● Basic understanding of computer systems and software
Qualifications required
Grade C/4 and above in both English and Maths and a relevant IT qualification.
Future prospects
Ongoing Training and Development
Training to be delivered
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Employer
Plenitude Consulting
Visit employer websiteAddress
30 Churchill Place
Greater London
London
E14 5RE
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