Daily roles and responsibilities but not limited too;
● Provide technical support to internal staff through a range of communication channels
● Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
● Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
● Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
● All helpdesk duties; dealing with internal customers in person and incoming calls, emails and messaging tools
● Helpdesk duties (completing tickets), and understanding correct processes for escalating issues to 1st, 2nd or 3rd Line Engineers as appropriate, or to other technical specialists within the Organisation.
● Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
● Helping with IT administration tasks
Desired Skills
• Strong written and verbal communication skills. • Excellent organisational and multitasking skills. • The ability to work on their own initiative. • Full clean driving licence and access to own car
Personal qualities
● A high level of professionalism.
● Excellent organisational and multitasking skills.
● Commitment and punctuality.
● A flexible and helpful attitude.
● An aptitude for learning.
● A professional yet personable telephone manner. A confidential and trustworthy approach.
Qualifications required
Grade C/4 and above in both English and Maths and a relevant IT qualification.
Future prospects
Ongoing Training and Development
Training to be delivered
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Employer
Contamac
Visit employer websiteAddress
Carlton House
Essex
Saffron Walden
CB11 3AU
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