At Everyone Active you will work towards your Supervisor Team Leader L3 apprenticeship qualification over the course of 12-18 Months.
Main Duties:
● To assist with set ups of sports activities and events as well as providing support across a diverse building which includes conferencing, bar and theatre.
● To take an active lead in the Health & Safety coordination of the facility.
● Be able to lead and motivate a diverse team fully embracing our company values
● Be focused on high customer service standards
● Have excellent verbal, written and IT communication skills
● Create an environment where colleagues can achieve their full potential
● Demonstrate exceptional time management and deadline compliance
Further Duties:
Service Development · Demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values · Complete the tasks to ensure the standards of the facility meet company expectations · Ensure the building and surrounds are clean and tidy · Ensure all energy reduction actions are undertaken on a daily basis throughout your shift · Support the centre’s work towards Quest, IiP, ISO 14001, 45001 and other awards
A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
· Start shifts on time
· Wear uniform as per the company standard
· Take appropriate action when identifying faults and hazards following all H&S procedures
· Achieve standards described in operations manuals
· Ensure daily operational checklists are completed
· Ensure cleaning tasks are completed to the company standard as per the schedule and signed off
· Observe COSHH and PPE training
· Promote the safe use of all areas · Ensure equipment setups are completed safely, to the required standard and on time. · Report all hazards to the duty manager to report on EQMS and isolate if required · Enforce Normal Operating Procedures at all times · Follow Emergency Action Plan procedures at site ·
Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments.
Listen, value and respond to all comments made by customers.
· Greet each customer you meet during the shift
· Deliver a customer experience that generates customer compliments
· Report customer feedback to Duty Manager
· Have knowledge of facility programme
· Support other departments within the centre as needed
Desired Skills
Good customer service skills as wil be working with the public Good organisation skills
Personal qualities
Industry experience of 6 months
1st aid is describable but not essential as training will be given
Qualifications required
Missed out on getting your Maths and English GCSE’s? Don’t worry- you can still apply but you will need to complete Functional Skills Level 2 before you finish the apprenticeship. Our Learning Coaches can support you with this so don’t let this put you off!
Future prospects
This will lead to Duty Management which can have a number of options to develop from.
Training to be delivered
Team Leader Supervisor Apprenticeship L3 including Functional Skills in Maths and English
Employer
(SLM) - Taunton Pool
Visit employer websiteAddress
Station Road
Somerset
Taunton
TA1 1NN
The map below displays the employer’s location, please check travel times before applying.