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Information Communications Technician

Level 3 apprenticeship

 


Information Communications Technicians are responsible for providing technical support to internal and external customers and deliver efficient operation and control of IT or Telecommunications infrastructure.

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Could this apprenticeship be for you?

If you meet most of these responsibilities as part of your existing role, or if you could be supported to meet these responsibilities during your apprenticeship, you could be suitable for this programme.

 

  • Provide technical support to customers both internal and external through a range of communication channels
  • Required to establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Apply appropriate testing methodologies to hardware, software or cabling assets
  • Required to document or escalate ICT tasks as appropriate to ensure a clear audit trial and progression of issues
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements

 

The modules

  • Business & Communication
  • Computer Architecture and Security
  • Introduction to Networking and Cloud Services
  • Specialist Pathways:
    • Providing Quality Support (ST)
    • Advanced Networking (NT)
    • Communication Technologies (DCT)

 

Added value

The apprenticeship can be enriched by choosing from a range of industry certifications:

CompTIA:

  • CompTIA A+ Core Series
  • CompTIA IT Fundamentals+
  • CompTIA Cloud+

Microsoft:

  • Microsoft 365 Fundamentals
  • Microsoft Azure Administrator

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Key information

Who is it for?

For those working in a role that deals with communications and wishes to improve their knowledge to help internal/external customers, including Digital Communications Technician, Network Technician, and Support Technician.

Blended delivery

A blended delivery model will be used including bi-weekly online live training and one-to-one sessions, complemented by online resources and supported self-study.

End point assessment

Project with presentation and questioning, and Professional discussion underpinned by a portfolio.

Duration

13 months + end point assessment

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Please note, you'll need to be employed to learn on one of our apprenticeships, and your manager will need to authorise this (as it's your company who pay for the programme!) so please ensure you have their consent to enrol before you proceed.

If you're interested in this programme for your team, click here to contact us.