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Leisure Duty Manager

Level 3 apprenticeship

 


The role of the Leisure Duty Manager is to manage the day to day front line operation of a leisure facility. Providing visible leadership to a diverse range of staff such as lifeguards and receptionists.

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Could this apprenticeship be for you?

If you meet most of these responsibilities as part of your existing role, or if you could be supported to meet these responsibilities during your apprenticeship, you could be suitable for this programme.

 

  • Responsible for managing a team of at least 2 people on a regular basis?
  • Required to plan, organise & manage the rotation of staff?
  • Required to support the development of your team and the individuals within it?
  • Required to monitor customer service and deal with complaints?
  • Required to report and feedback to your general manager about issues, performance & events?
  • Required to monitor budgets and finances in your role?
  • Required to manage and support sales targets in your role?
  • Accountable for the day-to-day running of your facility?

 

The modules

  • Personal Development
  • Front Line People Management (Leading a Leisure Operations Team)
  • Front Line People Management (Managing Performance)
  • Front Line People Management (Recruitment)
  • Customer Service
  • Leisure Facility Management
  • Business Support (IT)
  • Financial Responsibility
  • Legal and Compliance
  • Manage a Project (Planning)
  • Manage a Project (Implementing and Evaluating)

Key information

Who is it for?

For those who are responsible for leading teams within a leisure facility.

Blended delivery

1-1 facilitated learning sessions with Lifetime Learning Coach, face-to-face and remote teaching, and self study via online learning platform - Aptem.

End point assessment

2,000-3,000 word project, 30 minute presentation followed by a 10 minute Q&A, and 90 minute professional discussion.

Duration

13 months + end point assessment

Start learning

Please note, you'll need to be employed to learn on one of our apprenticeships, and your manager will need to authorise this (as it's your company who pay for the programme!) so please ensure you have their consent to enrol before you proceed.

If you're interested in this programme for your team, click here to contact us.