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Retail Team Leader

Level 3 apprenticeship

 


Retail Team Leaders are a critical support to managers, guiding and coordinating their team to complete tasks. Learners will develop a range of excellent retail team leader, customer, product and industry relevant knowledge, skills and behaviours.

Start learning

 

 

Could this apprenticeship be for you?

If you meet most of these responsibilities as part of your existing role, or if you could be supported to meet these responsibilities during your apprenticeship, you could be suitable for this programme.

 

  • Required to develop your own knowledge and skills and those of your team?
  • Do you lead a team that deals directly with customers on a regular basis?
  • Required to carry out 1-2-1s and appraisals to support your team to achieve their targets, objectives and quality standards?
  • Required to oversee stock handling, merchandising and sales operations?
  • Does your role involve the use of technology on a regular basis?
  • Responsible for overseeing business and financial related matters in your role?
  • Responsible for ensuring applicable legislation including equality and diversity is implemented and followed on a regular basis?

 

The modules

  • Team Development: Self and Others
  • Customer Communication Skills
  • Brand Standards
  • Leadership
  • Competitive Marketing Strategies
  • Product and Service Promotion
  • Commercial Merchandising
  • Performance
  • Current and Emerging Technologies
  • Financial Operations
  • Legal, Governance and Inclusion
  • Principles and Stock Control

Key information

Who is it for?

For members who are responsible for supervising and managing an individual or team in a retail establishment i.e. supermarkets.

Blended delivery

1-1 facilitated learning sessions with Lifetime Learning Coach, face-to-face and remote teaching, and self study via online learning platform - Aptem.

End point assessment

60 minute multiple choice test, 30 minute presentation of project with Q&A, and 1 hour professional discussion.

Duration

13 months + end point assessment

Start learning

Please note, you'll need to be employed to learn on one of our apprenticeships, and your manager will need to authorise this (as it's your company who pay for the programme!) so please ensure you have their consent to enrol before you proceed.

If you're interested in this programme for your team, click here to contact us.